SHIPPING POLICY

NOTICE: Due to the COVID-19 pandemic, all major shipping companies are experiencing significant staffing shortages and delays. These delays are beyond our control and we cannot be held liable for any lost, damaged, or delayed packages. We are so sorry for this inconvenience and we hope that the US shipping industry begins to improve efficiency. As with many small businesses, the COVID-19 pandemic has affected our turn around times in many ways. We always strive to provide seamless customer service and fast turn around times, however, depending on the nature of your order, availability of products or services, and more, there may be unavoidable delays to your order. We always recommend, order as early as you can. Paper Muse .Co is not responsible for lost or damaged packages due to shipping company negligence; be sure to add shipping insurance to cover the costs of your order.

Tracking Your Packages​​ and Shipment processing time

All orders are processed within approximately 3 weeks of approval on all proofs, depending on the scope of the custom print process associated.  Deliveries are made Monday through Saturday in the continental USA, not including holidays. Between April and October, processing times may be extended up to 10 business days, or longer. Any changes to our shipping timeline will be communicated via email on an order by order basis.

 

Shipping rates and delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

 

Estimated delivery time

USPS Priority Mail

3-5 business days (not guaranteed)

Cost based on size and weight

 

UPS Ground

2-3 business days (not guaranteed)

Cost based on size and weight

Shipment confirmation and order tracking

You will receive a shipment confirmation and tracking number via email once your order is prepared for shipping.

If you do not receive this within the estimated time for shipment, email info@papermuse.co to inquire. Once you receive your tracking information, we recommend that you follow the tracking to make sure that you intercept your package. USPS offers services like email or text updates. Make sure to sign up for these services if you would like more detailed tracking information for your order.

Damages

Paper Muse .Co is not liable for any products delivered late, damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods and take several photos before filing a claim.

 

PAPER MUSE .CO

Luxury Custom Designed Wedding Invitations & Stationery

Rochester Hills, Michigan
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