- NOTICE -
ALERT: We are beginning to experience mass shortages of popular 2023 color envelopes and stocks. We ask for your understanding and will present the best substitutions as they are available. To stay up-to-date, visit: Supply Chain Issues. Paper Muse .Co is CLOSED on Wednesdays. We will also be closed from Thursday, June 9th until Monday, June 19th, 2023. All pending orders will halt processing and begin again once we reopen. We are unable to offer rush services or guarantee ship-by-dates. In the current production and manufacturing climate, it is impossible to anticipate delays with papers, printing, production/assembly, and shipping. To avoid delays, order as soon as possible. Laser cut and velvet products are currently taking approximately 4-5 weeks to produce. Read our Turn Around Times.
NOTICE: Due to the COVID-19 pandemic, all major shipping companies are experiencing significant staffing shortages and delays. These delays are beyond our control and we cannot be held liable for any lost, damaged, or delayed packages. We are so sorry for this inconvenience and we hope that the US shipping industry begins to improve efficiency. As with many small businesses, the COVID-19 pandemic has affected our turn around times in many ways. We always strive to provide seamless customer service and fast turn around times, however, depending on the nature of your order, availability of products or services, and more, there may be unavoidable delays to your order. We always recommend, order as early as you can. Paper Muse .Co is not responsible for lost or damaged packages due to shipping company negligence; be sure to add shipping insurance to cover the costs of your order.
Tracking Your Packages and Shipment processing time
All orders are processed within approximately 3-5 weeks of approval on all proofs, depending on the scope of the custom print process associated. Some luxury print processes or laser cutting services may take longer. Refer to our Turn Around Times for more information. Deliveries are made Monday through Saturday in the continental USA, not including holidays. Between April and October, processing times may be extended up to 10 business days, or longer. Any changes to our shipping timeline will be communicated via email on an order by order basis.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery time
USPS Priority Mail
3-5 business days (not guaranteed)
Cost based on size and weight
2-3 business days (not guaranteed)
Cost based on size and weight
Shipment confirmation and order tracking
You will receive a shipment confirmation and tracking number via email once your order is prepared for shipping.
If you do not receive this within the estimated time for shipment, email firstname.lastname@example.org to inquire. Once you receive your tracking information, we recommend that you follow the tracking to make sure that you intercept your package. USPS offers services like email or text updates. Make sure to sign up for these services if you would like more detailed tracking information for your order.
Paper Muse .Co is not liable for any products delivered late, damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods and take several photos before filing a claim.
PAPER MUSE .CO
Luxury Custom Designed Wedding Invitations & Stationery
Rochester Hills, Michigan
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