Inquiry
The fully custom design process starts with your inquiry! You can either email us and tell us about yourselves, your wedding aesthetic, your invitation & stationery design ideas (your pet's name, your favorite food, your best vacation, what you do for a living, hobbies, hopes, and dreams...) or you can fill out our inquiry form! We try to contact customers within 48 hours of receiving their email or inquiry form, or sooner! Your initial inquiry should be made between 16 and at least 4 months prior to your wedding. Be sure to read our investment and Design Contract. 

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Phone or Email Consultation
Often, we can discuss what you’re looking for via email, and we are also happy to schedule a 30 minute phone consultation with you to talk about your design vision and wedding stationery needs.  We highly recommend that you purchase our Fully-Custom Sample Pack that showcases various luxury print styles, papers, envelopes, wax seals, and more - customized to your color scheme and style - based on what we have available. 

Quote
Shortly after the initial consultation a quick-quote will be emailed to you or a custom proposal/listing will be prepared. If you are happy with the overall concept and pricing, you can go ahead and place your order in full. If you prefer, you can pay 51% deposit for your order to be considered placed and on our schedule for design. We will then send you a deposit invoice (any promotions or discounts will be removed if you choose to pay a deposit). Payment of your deposit constitutes acceptance of our Terms and Conditions, Privacy Policy, Shipping Policy, and Design Contract.

Design + Proofing
Once your deposit has been paid or your order has been paid in full, we add your wedding date to our production timeline. We generally begin design/proofing about 5 months before your wedding date, or sooner if our queue allows. In the meantime, we will order papers and supplies for your order and email if there are any concerns. We’ll provide various wording and excel templates for you to use to start composing your invitation wording and guest address information (if applicable). These are available for download, here: Templates, & are also available on our main homepage menu under Resources. We can help with etiquette questions or versing, if you need!

 

We'll send you a date for when your order is scheduled to begin. (If you'd like to receive your order earlier than usual, be sure to inquire if our design schedule will allow moving your design start date up!)

 

Then the fun starts!!! While we wait for you to submit your templates, it takes approximately 2-3 weeks for us to design your invitation suite and send digital mock-ups to you. If your order includes custom illustrations, paintings, or other custom design work, this timeline likely will be a bit longer. Custom drawings, paintings, or other artwork takes up to 4 weeks to complete. After you submit at least your wording, we'll design then send digital proofs for you to review. You will then have the opportunity to share what you like and request changes at this time. We allow 3 rounds of design revisions. Our goal is for you to LOVE your invitations!

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Because of the nationwide paper shortage, we must order stocks and supplies at time of order placement rather than at order approval. Quantities and color selections may not be changed once we secure supplies. If you'd like to increase quantities after placing your initial order, there may be extra fees associated, over and above original invitation pricing. Always be sure to order at least 5-10 extra suites.

Approval of Proofs
Once you are happy with your mock-up, we will prepare official digital proofs for you to review. We ask that you and another person carefully review each part provided very carefully for spelling, grammatical errors, etc. Once your proofs are perfect, you will then email your official approval and your order then goes to printing/production. If you elected to pay a deposit, your invoice balance is due at this time.

Production + Printing
Most custom orders are sent offsite to one of our luxury printing facilities. Production for most orders normally takes about 4-6 weeks. Since each project is customized for you, times may vary for different projects. The production time for each order varies and depends on the complexity of the project, chosen papers and products, as well as the quantity. If you have chosen to have Paper Muse .Co assemble your invitations, this can add up to a week of production time, as well. Read our Turn-Around Times.

Delivery
Once printing and production is complete, you will receive an email from Paper Muse .Co that your order is ready for local pick up in Rochester Hills, Michigan. If you are not local, we can safely package your order, provide pricing to ship, send you an invoice, and ship out via USPS or UPS – your choice! *We require signature receipt services to ensure proper delivery of your custom designed products.

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