- NOTICE -
ALERT: We are beginning to experience mass shortages of popular 2023 color envelopes and stocks. We ask for your understanding and will present the best substitutions as they are available. To stay up-to-date, visit: Supply Chain Issues. Paper Muse .Co is CLOSED on Wednesdays. We will also be closed from Thursday, June 9th until Monday, June 19th, 2023. All pending orders will halt processing and begin again once we reopen. We are unable to offer rush services or guarantee ship-by-dates. In the current production and manufacturing climate, it is impossible to anticipate delays with papers, printing, production/assembly, and shipping. To avoid delays, order as soon as possible. Laser cut and velvet products are currently taking approximately 4-5 weeks to produce. Read our Turn Around Times.
WORDING SUBMISSION AND PROOFING
Once you've placed an order for your dream wedding invitations and you're excited as can be, please use our templates to compose your wording and gather any other information. For wedding invitation wording, guest address printing, wedding day stationery and more, download applicable templates to compose your wording/information under TEMPLATES.
Read over the instructions at the top of the template and email to us as editable attachments once completed. Make sure they are error-free before submitting to reduce or eliminate additional proofing rounds. Save with your last name and order number and email it to: email@example.com as an attachment.
Semi-Custom Wedding Invitation orders include 2 rounds of proofing. If you have exhausted the included rounds of proofing and need to make additional changes, we'll send an invoice for any charges. Each additional round of proofing is $25 per card, per additional round. Variable information such as guest address printing or seating chart design includes 2 rounds of proofing or up to 5 changes per round. Additional changes are $25 per 1-5 changes, per additional round. We send proofs only after an order has been placed.
Fully-Custom Wedding Invitation orders include 3 rounds of proofing. If you have exhausted the included rounds of proofing and need to make additional changes, we'll send an invoice for any charges. Each additional round of proofing is $25 per card, per additional round. Variable information such as guest address printing or seating chart design includes 2 rounds of proofing or up to 5 changes per round. Additional changes are $25 per 1-5 changes, per additional round. We send proofs only after an order or deposit has been placed.
Semi-Custom digital proofs are generally emailed within 5 business days of receiving your order and templates. Orders will never go to print until a proof approval is received via email. Email approvals are legally binding, and any revisions requested after approvals have been given may be subject to reprinting/producing fees, including reordering of paper stocks and supplies and/or labor & assembly, if applicable.
Proofing is symbiotic and must be done in a timely manner to guarantee that products will be delivered on time. It is expected that approvals/changes/revisions to proofs be communicated within 5 business days of receiving proofs from Paper Muse .Co, or sooner. The sooner you review and approve your proofs, the sooner they'll move on to production.
Customers are 100% responsible for grammar, spelling, dates, times, etc. on all parts of the products ordered and are advised to thoroughly review all provided digital proofs in a timely manner. It is recommended that more than one person review proofs as well. Be sure to review all parts before providing changes or an approval. Kindly send any/all changes in a 1 email to reduce any chance for miscommunication. There are substantial fees if changes need to be made once an approval is received.
You agree to our Terms and Conditions by placing your order. Should you need to order additional products once your order has been received, you will need to re-order the minimum amount defined on the product page you purchased. Always order at least 5-10 extras. Our turn-around times are based on beginning the creation process once your order is received, and not once your proofs are approved. If Paper Muse .Co has started the process of ordering supplies for and creating made-to-order products, minimums apply for reorders and/or UNDER MINIMUM FEES WILL APPLY, if applicable. This is also true for reducing quantities. Once we order supplies, we cannot reduce quantities. Supplies are ordered soon after receiving your order.
Sometimes, things change throughout the scope of a project. We don’t want to limit your ability to change your mind. If you want to change your mind or add anything new, that won’t be a problem. Any additional fees will be confirmed in writing prior to doing the work. Should you need to submit data spreadsheets with corrections after the design is created, there will be fees to reformat your designs which will be charged hourly with a minimum $50.00/hour for reformatting/redesign fee, depending on the scope of the changes. This typically applies to items such as envelope printing and guest seating charts. Making changes can alter the date for when a project is projected to be completed. Changes to variable data design projects shall not exceed (5) individual corrections to be included in a given proofing round; if more than (5) changes are needed, the list will need to be resubmitted in its original form with all corrections made at a cost of minimum $50.00/hour to re-format your data and design. Should you want to change designs after data spreadsheets have been formatted and proofs supplied, design fees will be discussed before proceeding with work.
Paper Muse .Co will alert you to any impending rush fees, via email, before said charges are required. Make sure all data spreadsheets are free of all errors before submitting.
PAPER MUSE .CO
Luxury Custom Designed Wedding Invitations & Stationery
Rochester Hills, Michigan
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